Pricing and Billing

About

Private Customers

Session fees

  • Fees are based on:

    • Session duration

    • Service type (mobile or online)

Prices may be reviewed periodically. Any changes will be updated on the website.

What’s included in your session fee

Your session fee is all-inclusive and may cover:

Direct supports

  • Face-to-face mobile physiotherapy, or

  • Online (telehealth) physiotherapy sessions

Indirect supports

  • Clinical notes and documentation

  • Program planning and progression

  • Exercise prescription and review

  • Reasonable communication related to your care

Travel (mobile services only)

  • Travel time for mobile appointments is factored into the session price

  • You will not be charged separate travel or admin fees unless discussed in advance

This means you receive one clear charge per session, with no hidden costs.

Billing and invoices

  • Invoices are issued after services are delivered

  • Billing typically occurs on a fortnightly basis

  • Invoices are sent via email

  • Payment is required within 30 days of the invoice date

If you have questions about an invoice or experience difficulty with payment, please contact us as soon as possible so we can discuss options.

Payment methods

Accepted payment methods are outlined on your invoice and may include:

  • Electronic bank transfer

  • Other payment methods as listed on the invoice

Full payment is required within the stated timeframe unless otherwise agreed.

Cancellations and non-attendance

  • A minimum notice period is required for cancellations or rescheduling

  • Late cancellations or non-attendance may incur a fee

  • Fees are charged in line with our Cancellation Policy, available on the website

Please notify us as early as possible if you need to change your appointment.

Private health insurance & workers’ compensation

  • MotionMate Training processes private health insurance claims online during the invoicing stage and does not currently use a physical EFTPOS terminal (HICAPS). If eligible, you may be able to claim a rebate independently through your private health insurer. Please check directly with your fund for eligibility and rebate amounts.

  • MotionMate Training accepts approved Workers’ Compensation referrals. Billing arrangements are managed in line with insurer requirements once a claim number and approval are provided.

Questions or clarification

We believe pricing should never be confusing.
If you have any questions about fees, billing, or what is included in your sessions, please get in touch - we’re happy to clarify before services commence.

NDIS Customers

Plan Managed Customers

After services have been delivered, MotionMate Training will generate an invoice and send it directly to your nominated Plan Manager.

Your Plan Manager is responsible for processing payment on your behalf using your NDIS funds.

Invoices are issued on a fortnightly basis, and payment is required within 30 days of the invoice date.

Self-Managed Customers

After services have been delivered, MotionMate Training will generate an invoice and send it directly to you for payment.

Invoices are issued on a fortnightly basis, and payment is required within 30 days of the invoice date.

If you have any questions or difficulties regarding payment, please contact us as soon as possible.

Pricing Arrangements

The National Disability Insurance Agency (NDIA) periodically reviews and sets price limits for supports delivered under the NDIS.

MotionMate Training aligns its pricing with the current NDIS Pricing Arrangements and Price Limits, as applicable.

The most up-to-date NDIS Pricing Arrangements can be found on the NDIS website. Prices may change in line with NDIA updates, and any changes will be communicated where relevant.